Verizon Wireless has been running a promotion for the Droid and as a WAHM since I spend a tremendous amount of time on the Internet I thought it would be a good time to upgrade my Smartphone. I’m going to tell you in this review what a terrible mistake I made by signing up for the Droid, and how the Verizon Store Manager threatened to call the cops on me when I went to return it.
One of my fellow bloggers, Mama Dweeb, had written a review of her experiences with the Droid, however I still was anxious to try it out so despite her negative review, I still went out and bought one. I should have listened to Mama and heeded her advice, as her observations were right on-the-money.
I consider myself pretty techie, so I was anxious to use the Android Apps so I could access Twitter, Facebook, my four email accounts and my favorite blogs on the Internet throughout the day.
The day before I left for a week long vacation on Cape Cod, I purchased the Droid and thought I would get used to it after reading the manual while I relaxed on the beaches at the National Seashore.
After looking at the Droid Incredible, I decided the keyboard was too sensitive, and didn’t have a pull-out keyboard, so I opted for the Droid.
The following are my personal experiences. They are all negative experiences. This is not a paid review. If it was, I’m sure Verizon would be extremely unhappy with me. However, they couldn’t be as unhappy with me, as I currently am with them.
The Droid is incredibly bulky. In fact, I think it was designed with guys in mind. However, I can’t imagine how guys, who normally have larger fingers than gals, would be able to use the touch screen with any accuracy.
Even with my tiny fingertips, no matter if I increased the size of the screen, no matter when I hit a function to enter, it would enter something else, and I would have to go back to the beginning to start all over.
My former phone was an LG, which I could use a stylus on (or a pen tip, or a golf tee) and I would fly when tapping text messages, emails, or forum posts. Not so on the Droid.
You can’t use a stylus as the touch keyboard is finger-heat sensitive.
Answering the phone:
No such thing as one-key answer. You have to slide your fingertip across the screen to answer, and by the time you have that figured out (never mastered) you have a missed call.
It’s either vibrate, with no sound, or miserable sounds for everything. No in between.
I couldn’t tell when I had an email from one of my four accounts, or a text message, or a phone call. They all sounded the same – or if I had it set to silent, I had to keep checking.
Those are just a few of the negatives of this miserable phone.
However, the story gets worse.
30 Day Worry Free Guarantee – Don’t Believe It
I purchased the Droid at the Verizon Store in Connecticut, which advertises all over the store that there’s a 30-Day Return period where if I didn’t like the phone I could exchange it.
After 8 days, I went to return the phone to exchange for a different one, along with all the accessories I bought:
USB Port for Card
When I went to return the phone on July 10, 2010 the store Manager at Verizon Wireless, indicated that the phone, which I’d only had one week, was not in the condition they sold it to me in and would not accept it for return because it had a sticky substance on it.
Duh, I’ve used that miserable phone for one week in my purse and all I had to do was wipe it. The Manager insinuated that it had been dropped, which it had not been.
Here’s a screen shot of their “Guarantee.”
After letting the Manager know that they were misleading their customers, and that I was not going to be stuck with that awful phone which I didn’t like, and I expected them to honor their “Guarantee” policy that was on just about every wall, he indicated he was going to call the police and have me removed from the store.
Way to go, Verizon. Way to keep customers, especially ones that have been with you for at least 10 years or more. Especially ones where every one of my family has had Verizon phones for that long.
This particular Manager was lets say “wet behind the ears” and was obviously strutting his stuff. I would suggest that Verizon spend some time on training their Managers about customer service. In my business classes, I was always taught that the “customer is always right.”
Fortunately Connecticut is a small state and there are several corporate Verizon stores in the area within driving distance. I was able to locate a store where the service representative was very courteous and exchanged my phone for a LG Fathom. I only had to pay a re-stocking fee of $35.
The LG Fathom basically allows me to do many of the functions that I wanted to do with the Droid and has a built-in stylus, which makes it easier to use.
My Observations and Recommendations:
- Don’t buy a Droid, or the Droid Incredible unless you want to spend the rest of your life trying to figure out how to operate that over-hyped phone.OK, so they offer 1-hour long educational classes. Really, it’s a flippin’ p-h-o-n-e. I didn’t even take classes to learn how to give birth.
- Be prepared to be called a liar and treated like dirt by the Management of some Verizon Wireless corporate stores.
- Seriously think about switching to AT&T